Cancellation & Refund Policy

1. Overview

This policy applies to all purchases made through tutorize.co.za, including the NBT Accelerator Course monthly subscription and any tutoring sessions booked with Tutorize. Please read this policy carefully before subscribing.

2. NBT Accelerator Course — Monthly Subscription

The NBT Accelerator Course is available on a month-to-month subscription at R299/month. There is no fixed contract — you can cancel at any time.

Cancellation

• You may cancel your subscription at any time by contacting us (see section 4 below).
• Your access remains active until the end of the current billing period.
• No further charges will be made after cancellation is confirmed.

Refunds

• Within 24 hours of first payment— if you have not yet accessed any course materials, you may request a full refund of your first month's payment.
• After 24 hours or after accessing materials — no refund will be issued for the current billing period, as digital access has been granted.
• Technical issues — if you are unable to access the course due to a fault on our side, we will resolve the issue promptly or issue a pro-rata refund at your request.

Refunds, where approved, will be processed via the original payment method through PayFast within 5–7 business days.

3. Tutoring Sessions

Tutoring sessions are booked directly via WhatsApp. The following cancellation terms apply:

• Cancellation with more than 24 hours' notice — a full refund or free rescheduling will be offered.
• Cancellation with less than 24 hours' notice — a 50% cancellation fee applies. The remaining 50% may be used as a credit toward a rescheduled session.
• No-shows — the full session fee is forfeited.
• Cancellations by Tutorize — if we need to cancel a session, you will receive a full refund or the option to reschedule at no additional cost.

4. How to Cancel or Request a Refund

To cancel your subscription or request a refund, contact us with the following details:

• Your full name
• The email address used at checkout
• Your request (cancellation, refund, or both)

Contact us at sidhanthprithipal01@gmail.com or via WhatsApp. We aim to respond and process all cancellations within 1 business day.

5. Failed Payments

If a monthly payment fails, your access to the course will be suspended automatically. You can restore access at any time by contacting us to arrange payment.

6. Consumer Protection

Nothing in this policy limits your rights under the South African Consumer Protection Act 68 of 2008 (CPA). Where the CPA grants you a right that is broader than the terms above, the CPA provision prevails.

7. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. The policy in effect at the time of your subscription will apply to that billing period.

8. Contact

Questions about this policy? Reach us at sidhanthprithipal01@gmail.com.